Privacy Policy

At Isuru ICT, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal identification information (Name, email address, phone number, address)
Educational information (Grade, school, subjects)
Payment transaction details
Class attendance and progress records
Device and browsing information (IP address, browser type)

How We Use Your Information

To provide and manage our ICT classes and educational services
To process payments and manage your account
To communicate class schedules, updates, and important notifications
To improve our teaching methods and learning materials
To protect against fraud and unauthorized transactions

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With your consent
To comply with legal obligations
With service providers who assist our operations (payment processors, hosting services)
To protect our rights and safety

Cookies & Tracking

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are directed toward students. We collect educational information from parents/guardians with proper consent. Parents/guardians have the right to review, update, or delete their child's information.

Contact Us

If you have questions about this Privacy Policy, please contact us at: d.m.isuruthathsara@gmail.com or call +94 76 609 9009

Class Terms & Conditions

By enrolling in Isuru ICT classes, you agree to the following terms and conditions:

Class Schedule & Attendance

Classes are conducted according to the published timetable
Students should join online classes 5 minutes before the scheduled time
Recordings are available for students who miss live sessions
Physical classes at Sethma and Siayasa locations follow the same curriculum
Regular attendance is encouraged for best learning outcomes

Course Materials & Resources

All study materials (notes, past papers, unit papers) are provided digitally
Colorful tutorials and diagrams are included for each lesson
Weekly review questions and unit tests are provided
Materials are for personal use only and cannot be shared or distributed
Access to class recordings is limited to enrolled students

Student Code of Conduct

Respect teachers and fellow students during online and physical classes
Complete assignments and homework on time
No sharing of login credentials with non-enrolled individuals
Maintain academic integrity - no cheating on tests or exams
Use appropriate language and behavior in all class interactions

Online Class Guidelines

Keep microphone muted unless speaking
Use the raise hand feature to ask questions
Have a stable internet connection
Use your real name for identification in Zoom sessions
Recording of live classes by students is prohibited

Refund Policy

At Isuru ICT, we strive to provide high-quality ICT education. Please read our refund policy carefully:

Full Refund Eligibility (100%)

Within 7 days of the first class attended
If a scheduled class is cancelled by Isuru ICT and no alternative is provided
If you cannot join due to technical issues from our side
Duplicate payment made in error

Partial Refund Eligibility (50%)

After 7 days but within 14 days of the first class (less classes attended)
Medical emergencies with valid documentation
Relocation to an area where our services are not available

Non-Refundable Situations

After 14 days from the first class attended
If you choose to discontinue without prior notice
For study materials, notes, or recorded sessions already accessed
If you violate the code of conduct resulting in removal
Registration fees (if applicable) are non-refundable
Monthly fees after the month has commenced

Refund Process

Submit refund request via email or WhatsApp within eligibility period
Include student name, grade, and payment receipt
Refunds processed within 7-10 business days after approval
Refunds credited to original payment method
A processing fee of 5% may apply for certain refunds

Transfer & Credits

You may transfer your enrollment to another student once per term
Credits can be applied to future terms within 6 months
No cash refund for unused credits after 6 months
Switching between online and physical classes is free of charge

For refund requests or questions, contact: +94 76 609 9009 or email d.m.isuruthathsara@gmail.com

Payment Terms

Fees are payable monthly or termly as per the fee structure
Payments must be made before the 5th of each month
Late fee of Rs. 500 applies after the 10th of the month
We accept bank transfers, online payments, and cash (physical classes)
Receipts will be provided for all payments
Fee revisions will be notified one month in advance
Scholarships available for deserving students (contact for details)

Policy Updates

We reserve the right to update or modify these policies at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically for any changes.

Continued use of our services after any modifications indicates your acceptance of the updated policies.

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